If your customers frequently ask you similar questions, then yes! Put those questions on your FAQ page.

If you feel that your website content explains itself and your customers don't frequently ask questions, then no you may not need a FAQ page. Remember you can add and delete web pages at any time, so you can always come back and create a FAQ page if you later feel like your website needs one.

Your FAQ page can be as long or short as you want it to be. FAQ questions should be concise. Only include questions you know a customer will ask. The more straightforward an FAQ page is, the better.

FAQ answers should quickly answer the question. That could include giving step-by-step directions or listing a policy. FAQ answers can also include links to other pages of your website. Encourage your customers to explore helpful pages on your website.

For example, if you were wondering what other formatting options we have for website pages, we would invite you to check out our Page Components page.

You have the freedom to format your page however you like. Good FAQ pages have a clean and user-friendly look. We suggest using an accordion (like this page) because it helps customers find the answer they want quickly without having to sort through too much extra information.